About Me
As a Product Manager with a deep understanding of payment systems and e-wallet solutions, I bring a wealth of experience and a proven track record in driving innovative projects. I hold a CSPO (Certified Scrum Product Owner) certificate and have had the privilege of working in dynamic countries across Malaysia, Vietnam, Singapore.
My career includes leading notable projects such as the checkout system for Shopee's e-commerce platform, merchant and bank integrations, user acquisition strategies, clearing and settlement processes, e-tax invoicing for internal finance teams, and NFC payment solutions. Currently, I am working on products that serve users across Southeast Asia and Brazil, leveraging technology to enhance payment experiences and deliver value to both customers and businesses.
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Fun facts:
- I hate problems but I love solving them
- I'm a fun and cool colleague that every teammates would love to have me in the team
- I went to university by scholarship (from my parents) then became a career switcher into tech #WomenInTech
Name:
Trang PhanExpertise:
Fintech/e-walletDegree:
Bachelor of ArtsExperience:
10 years working in totalLocation:
SingaporeEmail:
kieutranglisbon@gmail.comSoft skills:
stakeholder management, prioritisationLanguage:
Vietnamese/EnglishSkills
Problem-Solving
95%
Competitor Research
85%
Active Listening
90%
Product Roadmap
90%
Product Launch
95%
Negotiation
85%
Experiences
Product Manager | in Singapore
Seamoney (Fintech/Payment)| 02/2022 - present
- Managed all stages of product life cycle for ShopeePay in Southeast Asia and Brazil; Owner of bill Subscription, tokenised payment flow
- Led the development and launch of ShopeePay payment resulting > 95% success rate, successfully optimised the average payment completion time from 20 seconds to an impressive 2 seconds by PIN-less feature
Product Manager | in Vietnam
ShopeePay (Fintech/Payment)| 12/2019 - 02/2022
- User Growth: Conducted extensive Market Research including data analysis, competitor analysis, surveys, resulting to carve out position for ShopeePay Vietnam by enhanced P2P Transfer revamp - uplift 2x in 1.5 year
- Merchants Acquired: integrated ShopeePay methods for online/offline payment,CsB, BsC with ISVs, merchants; merchant acquisition increased 3x within 6 months
- Drove performance brilliantly to 3x total transactions for campaign in Vietnam (10.10, 11.11, 12.12) together with Marketing team (Money Transfer, Free Money)
Operation & Anti-Fraud Lead | in Vietnam
ShopeePay (Fintech/Payment)| 03/2019 - 12/2019
- Led an 12-member team involved in back-end system, fraud prevention to enhance day-to-day operation for Vietnam market
- Implemented dynamic operational dashboards, enhancing real-time monitoring
Customer Success | in Malaysia
Johnson & Johnson (Pharmaceutical/Medical tech)| 10/2016 - 02/2019
- Maintained accurate Vietnamese customer account data to evaluate their issues and develop potential solutions in Vietnam market
- Liaised and collaborated with Legal and Marketing in Vietnam to manage media crisis situations
Sales Team Lead | in Vietnam
Baya Interior Design| 09/2013 - 05/2015
- Rewarded as "The Best Staff of the Year 2014"
Expertise & Domain
Security Knowledge
Encryption,Tokenization, Authentication, Fraud detection
Software Architecture
RESTful, Microservice, Native iOS/Android, API integrations
Tools
MySQL, Postman, JIRA, Confluence, Figma, Diagram
Industry Knowledge
Project Management, Agile Methodologies, Scrum Methodologies, UX, E-commerce, Product Roadmap, Product Development, Product Strategy
Testimonial
I had the pleasure to collaborate with Trang on a number of high-impact projects. She has always approached challenges and problems with a pragmatic and professional attitude. She also proves to be an excellent communicator, and manages stakeholders well with a great product sense. She has brought significant value to the team with her contributions.
Jiangwei Chong
Software Engineer LeadWorking closely with Trang has been both productive and enjoyable. As a product manager, she demonstrates exceptional attention to detail, a hands-on approach to solving challenges, and a friendly demeanor that fosters a positive team environment. Her dedication to excellence and collaborative spirit make her an invaluable asset to our team
Olivia Kohar
Seamoney Product ManagerI had the pleasure to work with Trang during her first journey into Product Management field. Her dedication and adaptability left a lasting impression as she moved seamlessly from Operations to Product domains. One of her strong point is the ability to grasp complex operational challenges and apply that insight to shaping products.
Le Thanh Binh
Head of ShopeePay & Credit Product VietnamMy Values
What I am looking for
Public Speaking Events
My Interests
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